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So, I’ve signed up for my Bachelor’s Degree through an online school that allows me to work at my pace. After receiving my student email through the school, I try to add the account in Microsoft Outlook 2016 for ease of use since it is a gmail based account. After making sure the settings are updated in GMail so I can add the account, I still can not get it to connect.

Not wanting to spend a lot of time troubleshooting the issue, I call the IT Support line to get help.

The conversation went as follows after explaining what I was wanting to do, “I’m sorry, we only use Gmail. You can’t use Outlook to do that.”

Huh, What? I was able to use Outlook on my phone and the default mail program on Windows 10, but I can’t use Outlook on my desktop? Looks like they have first year students working the Help Desk.

After spending several hours researching why I wasn’t able to get the account setup in Outlook, I discover that the email account itself is part of the Google Apps Suite that the school is using. Then I was able to narrow my search down to see that there is a small program that you can download from Google to sync the account and information into Outlook.

After downloading and running the program, I now have my school email through Outlook just like I wanted. So much for not being able to do that!

Guess I should call back and tell them how to do it since they don’t have a clue.